Welcome to Porsche Hawaii

My new wheels are pure luxury, my Porche Macan S was ordered with additions such as red leather interior and a heated steering wheel and Bose sound system. It is German engineered excellence and refinement with attention to detail such as red stitching. Twin turbo engines make it hard not to “pump it” to enjoy that adrenaline rush. It was exciting and fun to use the phone application to follow it from the factory in Germany to the Honolulu dealership over the course of a few months. There were indeed a few hiccups along the way with regards to finding proper insurance but all ended well and it was a learning curve for salesman A***on Mac*** and I. Salesman G***a*ld was a great help as well when A***on was running late due to dealing with another customer. Finance. This is the reason I did not give a 5 out of 5 rating. R** Ka** is indeed an intelligent person who is good with numbers but he should be reigned in so-to-speak especially with a customer who pays in full with a cashier’s check and one who may upgrade down the road. I can only imagine how he treats those who need help with financing. He tried to upsell me greatly on several additional warranties which left me feeling extremely disappointed. Because of this, any enjoyment of buying my first car was taken away from me in the beginning. It should have been a once in a lifetime experience and memorable but he comes across too strongly, condescending even. General manager D*n M**, on the other hand, comes across as caring and respectful and seems invested in his customers needs. He renewed my trust and I was then able to find enjoyment in joining the Porche family.

I'm sure Porsche dealerships around the world are all amazing places, and Porsche Hawaii is no exception. The level of professionalism & customer service at this facility are a breath of fresh air in the world of car dealerships. Of course, you don't just buy a car here..you buy a Porsche...! Fantastic place & people!

Top Notch

For the service department: after reading some of the one star reviews I was worried to say they least and have never brought a car to the dealer for work. But after 2 days and what I considered a fair bill my 911 top was back in business. Only thing I could have asked for was for the entire back to be put back together, but can do myself in 5 minutes. They even noticed something very small that needed repair and ordered that for me. Thanks guys will return for sure. Happy customer!

The Porsche waiting list is a drag, but I guess that's what you gotta do to get the classic 911!

Had good experience with Ash buying CPO Porsche, but bad experience with service department. Service department did incorrect 4 wheel alignment for pre-sale. I had to have alignment fixed by another Porsche dealer for $700. Called service department about problem, but they wouldn’t admit. They were also reluctant to release service records (I got some; not all). Felt like they were hiding their mistakes.

Porsche Hawaii was very responsive to my inquiries. The personnel are very knowledgeable and personable.

Visited from New Zealand, the staff was so friendly and approachable even when they knew we were not buying prospects a great conversation was had by all 👍👍👍

My wife's new 2023 Macan was recently tinted at a very reputable tint shop in town and after two months of enjoying the new ride with the new tint, we just recently realized that the rear driver's side window wasn't rolling up smoothly, possibly off its track. We scheduled a service appointment at Porsche and they graciously took us within a couple of days with a loaner. Not many places have loaners available at such short notice so we jumped at the first opportunity. Robert in the service department called to say that because the door panel could've possibly been taken off by the tint shop, Porsche would not be honoring the warranty on the window. You could imagine how disappointed I was so I dropped the loaner off, picked up my wife's car and booked it immediately to the tint shop where we have been taking all of our vehicles to get tinted for the last 20+ years. The gentleman at the tint shop explained how they tinted my wife's car and specified that they would never take off the door panel to tint the windows since they didn't have to so I took his word for it. Honestly, I wouldn't expect the tint shop to fix the discrepancy, especially on the Porsche but I was really hoping it was a simple fix. Obviously it wasn't. So I return to Porsche already frustrated and spoke to Robert again explaining my ordeal. I really didn't want to speak to anyone but the service advisor as several other employees in the service department were trying to justify why the repair wouldn't be covered under warranty. All I wanted was someone to take a look at it as I really don't know if the tint shop took off the door panel or not. Robert was gracious enough to take my wife's car and hold it over the weekend to have it looked at the following Monday. Before lunch, I get a text with the pics of the door panel removed with obvious signs of the panel being removed before: two-way tape missing, glass off the track, missing or broken clips....man I was really disappointed of the fact that there was a strong possibility that the reputable tint shop really DID take the panel off and possibly never planned on informing me or my wife that something went wrong. This almost guaranteed that I would be out of pocket for the entire cost of the repair. Now Robert did call me when the panel was off and after discovering all the discrepancies, told the tech to fix it and put it back together. I appreciate that he took it upon himself to make the call but now I'm liable for the entire repair bill, parts and labor! Robert did us a solid by discounting the repair so it was manageable for us to accept that through no fault of our own, the window broke. Who knows if the tint shop even knew what really happened...maybe the tech was a newbie and didn't tell the boss that he messed up. Or maybe everyone knew and just didn't say anything. Whatever the case is, I walked away very satisfied with the level of customer service Robert provided to me and my wife as this is our first experience as Porsche customers. We have owned Mercedes and BMWs and the reason we left Mercedes was purely because of the lack of customer service with both the sales department and service. We went to BMW and sales and service have been stellar for the last 10 years. Trying Porsche for the first time and I gotta say, thanks to Robert in service, Porsche Hawaii has earned another customer for life (my wife lol since I still love my BMW haha).

Neat location, cool staff

Bought a used 4Runner from here in October of 2021. Probably the most honest dealership I’ve ever worked with. Wish I had came back last month to replace my car HERE instead of the other dealership I chose to work with. Will be back though for sure.

While l end up not purchasing the car, Ash Eyre was a pleasure to deal with while trying to work out a deal remotely. Easy to talk to, quick emails to respond and genuinely trying to make things work. Truly a luxury dealership experience. Thanks for your time Ash.

I’ve had a lot of cars but nothing compares with the service you receive at Porsche! They go above and beyond

Aaron, Dan , Ron and everyone else working there will make your day. Consistently above and beyond, best dealer on Island. Appreciate you guys!

Impressive Kindness!

Had to bring my car for recall. Robert provided me excellent customer service from the time I made an appointment til my car was done. My car finished sooner than the estimated length of time. Very professional, polite and knowledgeable. Having shuttle service is so convenient! Ernest Fontes was on time from drop off to p/up. Very friendly, patient and responsible driver. Over all, very satisfied with the service provided at Porsche Hawaii.

Professional & Knowledgeable salesperson. Definitely recommend you speak to Aaron. Went beyond any of my expectations. A+

Tama and Ernest always go out of their way to make a maintenance event less painful$$ and flexible!

Always top notch service! From Duke, Tama and service team or Ash and sales team. Regardless, they strive for excellence and believe me it's true. Serviced and purchased many pcars @POH, always easy going and friendly. Much mahalos to the whole POH team 🤙

Excellent

I was sure I spoke to your "Internet" sales person and explained what I was looking for. This was a great car just not in the price range discussed. Thanks

I saw a page review about Mrs Kimberly Louis and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1500 I got $15,200 within few day's of investment I was so shocked, with Mrs Kimberly Louis, your money is 100% secured,. Trust me you have nothing to lose You can contact her via Email: [email protected] Whatsapp: +18605563122

Service department customer service employee very helpful. Answered all my questions and tended to my requests promptly.

Straight forward pricing and deal making. Car was detailed and waiting for me, I didnt have to wait for it to be cleaned after closing the deal. My salesperson was easy to talk to and not afraid to make a the experience lighter and more fun.

Best experience. Friendly and courteous....no formality. We are in Hawaii and this is the best approach. The Macan courtesy car while my MacanS was being service was a superb touch. A free car wash is most appreciated. This is definitely a 5 stars rating. Special mention for this achievement goes to Tama, Service Manager. Again, overall the best experience I have ever had with a car dealer, any where (US, Europe, Asia), any brand (BMW, Mercedes, Porsche, Lexus). Thank you.